Audora General Terms and Conditions ("Audora GTC")

2. Scope and Applicability

2.1 These Audora GTC apply to all users ("Users") accessing or using the Audora Platform, regardless of platform (desktop, web, mobile app).

• By using the Audora Platform, you agree to be legally bound by these Terms. If you do not accept them, you may not use the Platform.

2.3 The Platform is for personal, non-commercial use only. Any form of reselling, commercial redistribution, or unauthorized business use (e.g. bulk ticketing) is strictly prohibited.

3. What We Do

3.1 Through our platform, you can explore and book a variety of Activities. When you make a booking, your contract is with the Supplier, not with Audora. Audora merely facilitates the booking and payment process as the Supplier’s commercial agent.

3.2 Listings on the platform are curated using various factors including popularity, availability, user ratings, and cancellation history.

3.3 While you may communicate with our support team for help, any direct service delivery or last-minute issues may require contacting the Supplier directly (contact info is provided in your booking confirmation).

3.4 We may condition or limit your access to certain features or services for fraud prevention, misuse, or policy violations.

3.5 We may change or discontinue platform features at our discretion. Already confirmed bookings are unaffected by platform changes.

4. Registration and Accounts

4.1 You do not need to register to browse, but an account is required for features like saving favorites, tracking bookings, and writing reviews.

4.2 To register, provide your full name and a valid email address. You must maintain accurate account information and safeguard your credentials.

4.3 Only one account is permitted per user. You may not transfer your account to another person.

5. Audora Apps

5.1 You are granted a limited, non-exclusive license to download and use our mobile apps for personal use in accordance with these Terms.

5.2 Updates may be automatically applied to our apps and may modify or remove functionality. Continued use constitutes acceptance of updates.

5.3 Use of the apps involves data collection in line with our Privacy Policy.

6. User Agreement

6.1 By using the Audora Platform or Apps, you enter into a non-exclusive, revocable user agreement with Audora Inc.

6.2 You may delete your account anytime by contacting us. We may terminate or suspend your account with reasonable notice orimmediately for cause.

6.3 Audora may offer credits or vouchers. These are valid for 3 years unless otherwise required by law. Fraudulent use may result in revocation.

7. Customer Support and Best Price Policy

7.1 Our customer support team is reachable by email, phone, or the in-app chat.

7.2 If you find the same activity (same provider, date, conditions) elsewhere at a lower price, we may match the price and refund the difference. Proof must be submitted at the time of claim.

8. Payments

8.1 The price listed at checkout is the amount due ("Booking Price"), unless modified by a voucher or discount.

8.2 For activities marked “Reserve now, pay later”, your payment method will be charged 72 hours before the activity. Failed payments may result in automatic cancellation.

8.3 Audora processes payments on behalf of the Supplier. Payment to Audora fulfills your payment obligation to the Supplier.

8.4 In some regions, payment processing may be handled by an authorized sub-agent.

8.5 You must use authorized payment methods. Any additional transaction fees by your payment provider are your responsibility.

9. Cancellations and Refunds

9.1 Unless otherwise specified, our standard cancellation terms apply:

• Full refund: cancellations made more than 72 hours before the activity start time.
• No refund: cancellations within 72 hours of start time or in case of no-show.

9.2 Cancellation must be completed through the Audora Platform. The date/time of cancellation is determined based on receipt by Audora.

9.3 Refunds are issued to the original payment method or, upon request, as Audora credit.

10. Reviews and Content

10.1 Users may submit reviews and upload content related to Activities. By doing so, you grant Audora a non-exclusive, global, royalty-free license to use, display, and share your content for marketing or promotional purposes.

10.2 You are responsible for ensuring your content does not infringe on third-party rights or contain offensive or misleading material.

11. Privacy and Data Protection

11.1 All personal information is handled in accordance with applicable data protection laws and our Privacy Policy.

11.2 Audora shares user information with Suppliers only to the extent necessary to deliver the service.

12. Indemnity

12.1 You agree to indemnify and hold harmless Audora, its officers, directors, employees, and affiliates from any claims, damages, or legal expenses resulting from your violation of these Terms or misuse of the Platform.

13. Assignment

13.1 You may not assign or transfer your rights under these Terms without prior written consent from Audora.

14. Severability

14.1 If any provision of these Terms is deemed invalid, the rest will remain enforceable. The invalid term will be replaced with one that comes closest in meaning and effect.

15. Supplier Agreements

15.1 When you make a booking, you enter into a separate agreement with the Supplier.

15.2 Prices generally include applicable taxes. Any local fees will be disclosed.

15.3 You are responsible for being on time, having necessary documentation (e.g., passport, visa), and arranging insurance if needed.

15.4 Suppliers may cancel or modify activities due to safety, weather, or operational issues. You will be notified and refunded if applicable.

16. Final Provisions

16.1 We may work with affiliated companies or contractors to deliver our services.

16.2 We reserve the right to update these Terms. Continued use after notification implies consent to the changes.

16.3 These Terms are governed by Delaware law. Any legal dispute will be resolved per the jurisdiction outlined below.